Jet2 plc privacy policy

About this policy:  At Jet2 plc, we are committed to only collecting, using and disclosing your personal data in ways that you expect and have consented to or as we are required or permitted to by law. This policy explains how we use your information and applies to all visitors to the Jet2 plc website.  

Please note – this privacy policy does not relate to Jet2holidays or customers. If you are a or Jet2holidays customer, please see the privacy policies here: and for more information.    

Who is the controller of your data?

Where you give us your personal details Jet2 plc is the controller of your personal data. If you have any questions about this policy please contact our Data Protection Officer here:  

What personal data do we process?

We process information about you that you give us when you contact us via this web site or via the email address (this may include your contact details and information contained in your enquiry).   

We also may have limited information about your shareholdings with us (such as your name and the number of shares that you hold). 

When you visit our websites we also automatically receive your IP address which is a unique identifier for your computer or other device you are using to access our site. 

Where does your personal data come from? 

A lot of the data we process is data which you provide to us, such as your name, contact details.  You usually provide this information when you make a query via our websites, or when you contact us via email, letter or phone, or provide details to us at events. 

Other information is gathered during your use of our websites (e.g. IP addresses or information obtained via cookies). For further information, please see our cookies policy.  

Do you have to provide your personal data?

Other than the limited information which we hold in relation to your shareholdings, in most cases, providing your personal data to us is optional, however, if you do not provide it, we will probably not be able to respond to your enquiries.   

What do we use your personal data for?

We use your information in the following ways: 

  • to respond to and deal with any query or request which you contact us with.  We may also follow-up, either by letter, phone or email; 

  • to comply with your requests to exercise your rights under data protection legislation such as when you request access to your personal data; 

  • to help us design our websites and improve your experience: we may collect information about the way you use and access our websites. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser. This is explained in more detail in the cookies section here;

  • for meeting our regulatory obligations, including liaising with regulatory authorities and for our own internal audit purposes;

  • for complying with applicable laws and regulations;

  • to comply with lawful requests by public authorities, discovery requests, or where otherwise required or permitted by applicable laws, court orders, government regulations, or regulatory authorities; 

  • to enforce our legal rights and obligations and in connection with any other legal matters; and 

  • for planning, due diligence and implementation in relation to a commercial transaction or service transfer.  

What are the legal grounds for processing your personal data?

Data protection laws require us to tell you what legal basis we use for processing your personal data.  These bases are set out in the applicable data protection law.  We generally use the following grounds: 

  • the processing is necessary to perform a contract with you (or the organisation that you work for) (i.e. the contract for services), or to take steps requested by you before entering into this contract;

  • the processing is in our or someone else's legitimate interests, and these interests are not overridden by your interests or rights in the protection of your personal data; 

  • you have given your consent to the processing of your data; and

  • the processing is necessary to meet a legal obligation which applies to us. 

Who do we share your personal data with?

We share your personal information with our chosen third party suppliers who provide services to you and us and also to other companies within the Jet2 group. We always have contracts in place with these third parties which require them to properly protect your data and only use it for the purposes of providing the particular service. 

Some of these organisations may be located outside of the UK and therefore your personal data may be transferred between the UK and other countries. Where this happens, we have safeguards in place to ensure that your data is protected. 

In order to assess and defend any legal claims made against Jet2 plc, we may share your personal data with our legal advisors. We may also share your information with law enforcement and government agencies to comply with lawful requests, to meet regulatory obligations or where this is reasonable for the prevention and detection of crime. 

How long do we keep your personal data?

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Policy. In some cases we may store your personal information for longer periods of time where we need to maintain an accurate record of your dealings with us to help manage complaints or claims you or others may raise, or otherwise comply with legal or regulatory requirements. 

What are your rights?

You have several rights in relation to your personal data. These include accessing your data, correcting any mistakes, having your data erased, restricting the processing of your data, objecting to the processing of your data, data portability, and rights relating to automated decision making and profiling. In most cases there are conditions attached to these rights.   

To exercise your rights please contact our Data Protection Officer at:

Contact and complaints

If you have any questions about this policy or about how we use your personal data please contact the Data Protection Officer at:  

If you are unhappy about how we are processing your data or how we have responded to a request or complaint, you have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).  You can find more details about how to contact the ICO on their website 

Last Updated: 09 August 2022