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Statement on Latest UK Government Travel Advice

Jet2.com

Posted in Announcements

June 03, 2021 at 18:55

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “We know how disappointed our customers and independent travel agency partners will be following today’s announcement, and we share their concerns and frustrations.

The UK Government has repeatedly stated that it is making decisions based on infection and vaccination rates, yet many destinations continue to be left off the Green List despite having low infection rates and high vaccination rates. When you apply the Government’s own criteria for making decisions about travel, we simply cannot understand why more destinations across Europe, the Mediterranean and the Canary Islands are not allowed to open to UK holidaymakers.

We are now calling for complete openness and transparency when it comes to the data, so that customers and the industry can really understand what is driving these decisions.

We agree that public health must be the number one priority. However, despite all the evidence and data showing that travel can restart safely and at scale, the UK continues to remain largely grounded whilst the rest of Europe opens up.

Following today’s update, we have taken the decision to restart flights and holidays on 1st July 2021 (excluding our Jersey programme which will restart on 24th June 2021). In addition to that, because Turkey currently remains on the Red List we have taken the decision to restart flights and holidays to Turkey on 22nd July 2021. 

For any destinations currently on the Amber List, we are also allowing customers to amend their booking free of charge if they are due to travel between 1st July and 21st July 2021.

Where customers are affected by any programme changes outlined above, we will automatically cancel their booking with a full refund, and our team of travel experts will be in touch to help them to rebook their summer getaway.

We have received praise from customers, consumer organisations, media and independent travel agents for our industry-leading and prompt refunding of over £1.3bn to customers whose travel plans have been affected by programme changes during the pandemic, and we will continue this customer-first approach. Unlike other companies, we will refund customers if they want their money back and we will not force them to accept refund credit notes.

The UK Government has committed to reviewing its Traffic Light status of overseas destinations every three weeks. We will review our programme and policies in line with that timetable and we will continue to make considered decisions in the best interests of our customers and independent travel agency partners. We have been repeatedly recognised for that approach throughout the pandemic, and we will continue to do this.

We know that there is enormous pent-up demand for our flights and ATOL protected package holidays. Our customers want nothing more than to get away on their much-needed holidays and our colleagues want nothing more than to give customers the holiday they deserve. We know international travel can restart safely, so we urge the Government to urgently reconsider its approach and work with the industry to help us achieve that.”