Police Join Forces with Jet2 Cabin Crew on Disruptive Passengers

Posted in Announcements

October 10, 2015 at 07:00’s annual recurrent training for Cabin Crew Performance Trainers began this week with a visit from Manchester Airport Police. Sergeant Tony Belshaw and PC Sean Connett gave an interesting and informative talk on how their team can support and assist in prevention and management of disruptive passengers.

Sergeant Belshaw also spoke about the role that Performance Trainers can play in assisting in counterterrorism within the aviation industry.

Sixteen Performance Trainers from across’s 8 bases were in attendance, alongside Cabin Crew Training Manager Jamie Leggett.

“Working together with local police authorities really shows our commitment to our “Onboard Together” policy to ensure all our customers experience a great flight,” said Jamie, “Anti-social behaviour onboard our aircraft is not tolerated and with further training for our cabin crew, they will be able to manage and prevent any further incidents.”

During the presentation, Sergeant Belshaw explained Manchester Airport Police’s involvement during the check-in process, in the departure lounge, at the boarding gate and onboard the aircraft – developing the knowledge of the trainers who will prepare Cabin Crew for their own recurrent training from November 2015.

Around 1000 Cabin Crew will complete the training, which consists of 5 days intense training covering safety onboard, emergency procedures, first aid, security, crew resource management, dangerous goods, customer service, food hygiene, manual handling and disruptive passenger management. All crew must successfully pass 10 exams to validate their license for another year.