Dart Group PLC News

Passengers able to Jet2 Spain

06th December 2010

Spanish Air Traffic Controllers walked off the job on Friday in illegal strike action resulting in a weekend of travel chaos as airlines cancelled over 500 flights stranding thousands of passengers. Determined to serve its passengers Jet2.com operated every one of its planned flights to and from Spanish destinations over the weekend.

Philip Meeson, boss of Jet2.com, said:

"As soon as the flight restriction was lifted we got our operation underway and got flights off on their way, whereas other airlines gave up and cancelled flights leaving passengers stranded. We were determined to look after our customers and ensure that they were still able to travel. As passengers had been inconvenienced already due to the snowy weather there was no chance that our teams and crews would let this wildcat strike spoil our customers' plans."

The response of many airlines was to cancel their flights, leaving the passengers stranded and having to seek alternative ways to get home. In contrast as soon as the flights restrictions were lifted the Jet2.com team swung into action and 2,000 Jet2.com and Jet2holidays passengers, including 300 stranded passengers from other airlines, flew to and from their holidays on the Spanish mainland and the Canary Islands.

Jet2.com flight LS186 bound for Leeds Bradford International Airport was the first UK airline flight out of Malaga and the first from Spain to arrive at Leeds Bradford, closely followed by Jet2.com's flight from Alicante.

Customers appreciated the arrangements made for them particularly as there were families with small children and a number of customers with wheelchairs. Jet2.com customers at Malaga, Tenerife, Alicante and Murcia were kept informed and updated hourly whilst the flights operations were on hold and refreshments provided.

On returning home customer Mark Canfield praised Jet2.com:

"Having been stranded in Alicante this weekend by Ryanair you were the only airline that didn't 'run for the hills'. Both Ryanair and Easyjet literally closed up shop and cancelled all their flights leaving their passengers to totally fend for themselves. I managed to get my money back from Ryanair after being told that they couldn't get me home until Wednesday and re-booked on line with you. Your ground staffs were fantastic, courteous, and friendly even though they were working under a lot of pressure. They all deserve a pat on the back for sticking at it and seeing all their passengers on their way. You definitely have a new advocate of Jet2.com"

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December 06, 2010 at 00:00

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