Archive – the only UK airline given Which? ‘Recommended Provider’ status

Posted in Announcements

December 15, 2016 at 09:16 is the only UK airline to be recognised as a Which? ‘Recommended Provider’, following our success in this year’s Which? Travel Airlines Survey.

Thanks to our impressive overall customer score in the survey, we beat competitors including Easyjet, Monarch, Thomson Airways, Thomas Cook Airlines and Ryanair - as well as a number of national carriers including British Airways, Lufthansa and KLM - to claim number 5 spot in the annual ranking, up from 10th position last year.

Completed by over 7,500 Which? members in October 2016, the survey asked those flying from a UK airport about their travel experiences on a number of short haul airlines. Customer scores were then compiled using a number of factors including punctuality, boarding, cabin environment, customer service, food and drink, comfort, and value for money.

The survey shows that scored well on all factors, with our industry-leading position on scrapping credit charges a year ago singled out for praise. This week, and Jet2holidays took that commitment one step further and ditched fees for all flight and holiday bookings paid for with a credit card, debit card or AMEX.

This friendly low fares formula, alongside excellent customer service, boarding, and seat comfort scores make one of just four airlines – and the only one based in the UK - in the study to be awarded Which? ‘Recommended Provider’ status.

Steve Heapy, CEO of and Jet2holidays, said: “This is a fantastic accolade to receive, and is something that we are all very proud of. What makes recognition like this so important is the fact that it is based on the real-life experiences of paying customers, who we are always striving to deliver the best value and customer service for. Being the only UK airline to be awarded Which? Recommended Provider status is testament to the fact that this hard work and dedication is paying off, and that the fantastic customer benefits such as our generous 22kg baggage allowance, friendly flight times, 0% credit fees, and comfortable seating really is working.”

This is the latest in a number of accolades for in 2016. Earlier this year, we were voted the UK’s Top Airline by users of Trip Advisor, and the UK’s Most Loved Airline by users of Skytrax.

For further information and to book visit or

The full Which? ranking of short-haul airlines can be found below (airlines with an asterisk received Which? Recommended Provider status):

Pos Airline Customer Score
1 Turkish Airlines * 80%
2 Aurigny Air Services 76%
3 Scandinavian Airlines * 75%
4 Icelandair * 73%
5 * 71%
6 Eurowings 70%
7 Norwegian 70%
8 Swiss 69%
9 Lufthansa 68%
10 Aer Lingus 67%
11 British Airways 67%
12 KLM 67%
13 Air Malta 63%
14 Easyjet 63%
15 Flybe 63%
16 Monarch Airlines 61%
17 Whizz Air 59%
18 Thomson Airways 56%
19 TAP Portugal 54%
20 Thomas Cook Airlines 52%
21 Ryanair 50%
22 Iberia 49%
23 Vueling Airlines 41%