High Five! Soars to Success with Haul of Prestigious TripAdvisor Awards

Posted in Awards, Announcements

April 02, 2019 at 08:55 has triumphed in the 2019 TripAdvisor Travellers’ Choice™ awards for airlines, winning an unprecedented FIVE awards.

For the second year running, we are the only UK and European airline to be recognised as one of the Top 10 Airlines in the World – coming 9th in the prestigious list.

In addition, has won both the Best Airline – UK and Best Low-Cost Airline – Europe prizes for the third year running, as well as the Best Economy Class - Europe award for the second consecutive year.

To cap off this phenomenal success, has also been recognised as Best Airline – Europe.

The TripAdvisor Travellers’ Choice™ awards for airlines are based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period. This is the third time that the world’s largest travel planning and booking site has held its prestigious Travellers’ Choice awards for the airline industry.

Of over 20,000 reviews on TripAdvisor, almost 90% of our reviews are rated as ‘excellent’ or ‘very good’, with travellers praising us for customer service, cleanliness, value for money and check-in & boarding.

Our family friendly formula, combined with great flight times and low fares, has seen us win multiple awards recently, including winning Which? Travel Brand of the Year 2018. Earlier this year, we took delivery of the last of 34 brand new Boeing 737-800 aircraft, taking our fleet size to 100, whilst providing more comfort for customers through an improved and roomier cabin design.

Steve Heapy, CEO of and Jet2holidays said: “To win five prestigious awards from TripAdvisor is an achievement we are truly proud of, as it shows that is a world leader when it comes to delivering first-class customer service. The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers.

“Winning five awards shows that our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic team who work tirelessly every day to look after each and every customer.”

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