Flight on time again! We were the UK’s most punctual airline in 2019

Posted in Announcements

January 10, 2020 at 13:59

Data published by leading travel intelligence company OAG has revealed that was the most punctual UK airline in 2019.

The OAG Punctuality League is based on 57.7 million flight records from 2019 and ranks airlines across the world on their punctuality. Our On Time Performance (OTP) of 82.69% makes us the most punctual UK airline, and the only airline in the UK to appear in the top ten European airlines list.

This impressive OTP also means that we are the most punctual low-cost carrier in Europe, and the fifth most punctual low-cost carrier in the world.

With 250 airlines ranked globally in total, ranks as the 19th most punctual airline in the world and the sixth most punctual airline in Europe.

Data published throughout the year shows that we consistently outperform other UK airlines for punctuality. In fact, we were the UK’s most punctual airline in eight of 11 OAG Monthly OTP Reports in 2019 (December data not yet available). This performance is made even more impressive by the fact that we operated our biggest ever programme in Summer 19, with 100 aircraft in operation.

This recognition comes on top of a string of accolades that we have received for consistently delivering first-class customer service and quality. In December, we were once again recognised as a Which? Recommended Provider, and we also won Short-Haul Airline of the Year at the Telegraph Travel Awards in November. On top of this, we also scooped five awards at the 2019 TripAdvisor Travellers’ Choice Awards (Best Airline – UK, Best Airline – Europe, Best Low Cost Airline – Europe, Best Economy Class – Europe and Top 10 Airlines of the World).

Steve Heapy, CEO of and Jet2holidays said: “January is a time when many Britons book their all-important holidays, and this data is a timely reminder that is the UK airline that gets customers away on time. We know how important it is to get your holiday off to the best start, and our teams work tirelessly every day to make sure this happens, whilst delivering our VIP customer service at the same time.”

OAG is one of the industry’s most recognised and respected providers of rankings of OTP for all airlines and airports. (

View the Punctuality League here and their monthly reports here: