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Customers just love Resort Flight Check-In

Posted in Announcements

July 04, 2017 at 09:42

Just over a year ago, we launched Resort Flight Check-In, our free and exclusive service giving customers a hassle-free end to their holiday.

This fantastic service, unique to Jet2holidays, was originally trialled in selected hotels in Benidorm and proved so successful that it has been officially rolled out to a number of top resorts. It is now available in more than 150 hotels across a number of destinations, including Benidorm, Majorca, Tenerife, Costa Del Sol, Lanzarote, Paphos and Larnaca. Thanks to this expansion, it is estimated that 25% of our customers will be able to use the service this year.

The Resort Flight Check-In process is simple. Our friendly reps greet customers at their hotel on the day of their return flight and check their baggage in on the spot. Our special Ground Operations Team then securely transport the bags to the waiting aircraft, carrying out all the standard security checks.

This means that customers are free to make the most of their last day away, without the worry of having to look after their luggage. It also improves their experience at the airport as they can head straight through to security.

This summer we will have a team of over 500 Resort Flight Check-In staff, and at hotels where we offer the service, a giant branded mobile desk and podium is set up whenever it is open. On top of that, our fleet of Jet2holidays branded trucks are zipping between hotels to securely collect and transport baggage.

Don’t just take our word for it though. Our customers love the service too – just take a look at some of these comments:

“I experienced Resort Flight Check-In and all I can say is ‘fantastico’. 5 stars for you guys. It was the best service I have ever experienced from an airline.”

“Check-in your cases at the hotel in the morning, and next time you see them is at arrivals. Great service, will be using again.”

“Mightily impressed. No queuing. Hats off to a well organised company. Thank you.”

“First time with Jet2.com and Jet2holidays and it won’t be my last. Fantastic service especially when coming home. Luggage picked up at hotel, no queuing, and straight to security and the gate. Brilliant.”

“Fantastic service. Made our last day of holiday so much more pleasant. Well done!”

If you want to find out more about Resort Flight Check-In, or if you want to stay somewhere that features the service, please just visit: https://www.jet2holidays.com/resort-flight-check-in