Calling all our heroes!

April 28, 2006 at 00:00

After moving our call centre activity to India last year, not only have we increased our opening hours and reduced our call waiting times (to an average of just a few seconds) but we have seen a dramatic increase in complimentary calls from our very happy customers.

The following are real comments from our callers in the past few days – we have taken out names to save the blushes!

We give a big thank you to our customers and appreciate the time and effort they have taken to give us such positive feedback.

  • “He not only did the job wonderfully but while doing the date change he was extremely courteous and helpful”. – Mrs B
  • “Mr D requested to speak to a supervisor to praise R on the way he handled the call. Mr D said that “R” was very patient, very efficient and very helpful and was very grateful for the way the call was handled.”
  • “I have rung your call centre in New Delhi and spoken to “S”, who was very helpful” – Mrs S.
  • Hi G, Thank you for your friendly help on the telephone this morning. It is a refreshing change to speak to someone in a company who is friendly, efficient and helpful. - P & G Evans
  • “You have been very professional. I am very impressed, you are very thorough” - Mr K
  • Thank you for contacting me (yet again) and for all your help in all the circumstances surrounding this booking. I appreciate everything that has done. – Ms M

Trust to deliver high customer service, wherever and whenever your speak to us!