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Benidorm Service Centre Gets Seal of Approval in Local Press

Posted in Announcements

October 04, 2015 at 07:00

Local Benidorm publication the Roundtown Times dedicated a feature on Jet2holidays’ new service centre in its October issue. The piece highlighted the service centre’s friendly staff, ideal location and top quality customer service.

“You can pick their brains on your next holiday, the best places to eat, drink and explore and they’ll give you an honest, straight forward answer and if they don’t know the answer then rather than “making it up” (as we all know from experience can happen) they offer to find out the information for you,” it read. Read the full piece below...

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Jet2holidays recognize that we come on holiday to relax and so, there are no early morning welcome meetings and there is no hard-selling of excursions ...in fact there’s no selling at all! Reassuringly, however, there are still dozens of Jet2holidays reps in resort and there’s a brand new Holiday Service Centre to boot! As a result contacting Jet2holidays in Benidorm has never been easier! You can now speak to the company face to face, six days a week, in their Holiday Service Centre, ideally situated in the heart of resort, directly next to the Hotel Don Pancho on the Mediterranean Avenue.

Package Holiday versus Independent Traveller

Five years ago we could have been forgiven for thinking that the era of the great British package holiday was over as more and more of us were encouraged to design our own holiday on line! Low cost airlines, internet deals and a boom in independent wanderlust all led us to believe that we were too sophisticated and confident to consider travelling with a tour operator and as a result the old-fashioned travel rep started to look like an endangered species. As a result of this change in attitude many tour operators made heavy cuts in the number of travel reps in resorts opting instead for a simple Information Pack in the hotel receptionand/or a telephone help-line off erring details of available trips! Jet2holidays didn’t!

Helping Hand

Jet2holidays have proved the fact that millions of us still prefer to book a package deal with a holiday rep on hand should there be an emergency or should we need advice or help when we’re away from home! For this reason they off er a top quality customer service with no ulterior motive, no target to sell excursions and no wish to charge administration fees ... how refreshing!

The staff at the Holiday Service Centre all live locally, they all speak Spanish and they are all oozing local knowledge. You can pick their brains on your next holiday, the best places to eat, drink and explore and they’ll give you an honest, straight forward answer and if they don’t know the answer then rather than “making it up” (as we all know from experience can happen) they offer to find out the information for you. While visiting the centre the other day, a guest came in asking about a Jet2holiday to Tenerife ... as the rep on duty had never visited the Canaries he simply picked up the phone and rang one of his colleagues in Las Americas, Tenerife thus gaining immediate, honest, “insider” information on the accommodation currently being offered over there! This refreshing approach is obviously working as Jet2holidays bookings to Benidorm for this autumn winter are up significantly on last year and bookings for next summer are literally flying in! Last season Jet2holidays celebrated taking a million customers away for the first time in one year.

Talk to the Expert!

So pop in and talk to the expert ... you don’t even have to be a Jet2holidays or Jet2.com customer to make use of this facility. Everyone is welcome! Find the Service Centre next to the Hotel Don Pancho on the Mediterranean Avenue open Monday to Friday 9am-1pm & 2pm-5pm and Saturday 9am till 1pm.