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Airline Diverts to Offload 14 Disruptive Passengers

September 05, 2015 at 16:06

Jet2.com’s Glasgow to Tenerife flight diverted to Faro yesterday evening so the airline could offload a group of 14 disruptive passengers.

Their behaviour towards the cabin crew got so aggressive and verbally abusive that the captain made the immediate decision to divert for the safety of both his team and the other customers on the flight. The group were escorted off the aircraft by police in Faro and the flight then continued onto Tenerife.

Jet2.com has issued all 14 passengers with lifetime bans and is currently working closely with the authorities, who are investigating the incident.

Phil Ward, managing director of Jet2.com, said: “We will not tolerate disruptive and abusive people who threaten our crew and unnerve other passengers. We launched our Onboard Together programme to put a stop to such offensive behaviour. People who are looking forward their holiday shouldn’t have to put up with it and we have empowered our staff to take whatever action they deem appropriate to stamp it out, including diverting flights if necessary.”