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Abusive Passenger Causes Divert

Posted in Announcements

July 21, 2016 at 13:53

- Robert Fone offloaded in Faro for disruptive behaviour

- Jet2.com to vigorously pursue to recover divert costs

Leading leisure airline, Jet2.com, was forced to divert a flight to Faro on Tuesday evening to offload disruptive passenger Robert Fone.

A crew member was alerted by a family sat next to him who was becoming increasingly concerned by his inappropriate behaviour on the East Midlands to Gran Canaria flight. Fone, who had been drinking his own illicit alcohol, then started to become verbally abusive and make inappropriate comments. He also flouted Jet2.com’s terms of carriage by smoking his E-cigarette.

Fone’s behaviour became so agitated that the captain made the immediate decision to divert to protect the safety and wellbeing of fellow customers and crew. On arrival he was escorted off the aircraft by local authorities.

Jet2.com has issued him with a lifetime ban and will also vigorously pursue to recover the costs incurred by this unnecessary divert.

Phil Ward, managing director of Jet2.com, said: “We want people to have an enjoyable flight experience with us and we will not tolerate anyone who intimidates fellow passengers and makes abusive and inappropriate remarks to our crew. Fone showed absolutely no respect to our customers and crew on this flight, even breaching our terms of carriage. He now has to face up to the consequences of his actions.”

Jet2.com’s Onboard Together initiative commits the airline to a zero tolerance stance against disruptive passenger behaviour. So far more than 500 passengers have been refused travel and over 60 of these have been given lifetime bans.